Privacy Policy

When you book one of our tower rooms or sign up for a medieval banquet, we're gonna need some basics from you. We're talking about your name, email address, phone number, and payment details - pretty standard stuff for any hotel reservation system.

We also collect info about your stay preferences. Maybe you're into wine cellar tastings or want that corner suite with the historic battlements view. All that helps us make your experience better.

Our website uses cookies too - not the kind from our medieval kitchen, but the digital ones that remember you've been here before. They help us figure out which parts of our site folks actually use and what could be improved.

If you're planning a corporate retreat or special event with us, we might gather additional details about your group size, dietary restrictions, and specific requirements for your gathering.

Your information isn't just sitting in some dusty archive in our fortress vaults. We actually use it to make sure your stay goes smoothly.

First off, we need it to process your reservation and send you confirmation emails. We'll also use your contact info to reach out if there's anything important about your booking - like if you've requested a specific room or if there's a change to your guided historical tour schedule.

Sometimes we'll send you updates about special offers or upcoming events at the Bastion, but only if you've told us you're interested in hearing from us. We won't spam your inbox with daily newsletters or anything annoying like that.

We also analyze booking patterns and guest preferences to improve our services. Like, if everyone's going crazy for the spa treatments in our historic stone chambers, we might expand those offerings.

We're not in the business of selling your personal details to random third parties. That's just not how we roll at Warspire Bastion.

However, we do work with trusted partners who help us run things smoothly. Our payment processors handle your credit card transactions securely. Our booking system provider keeps track of reservations. These partners are bound by strict confidentiality agreements and can only use your data for the specific services they provide to us.

If Canadian law requires us to share information with government authorities or law enforcement, we'll comply with those legal obligations. But that's pretty rare and only happens when legally necessary.

Should Warspire Bastion ever be involved in a merger or acquisition (knock on wood), your information might be transferred to the new owners, but you'd be notified beforehand and your data would still be protected under this privacy policy.

Our fortress might be ancient, but our security measures definitely aren't. We use industry-standard encryption to protect your personal and payment information during transmission. Think of it as a modern-day drawbridge for your data.

We store your information on secure servers with restricted access. Only authorized staff members who actually need to see your data for legitimate business purposes can access it. Everyone on our team's trained on privacy practices and understands the importance of keeping guest information confidential.

That said, no online system is 100% foolproof. While we're doing everything we can to protect your info, we can't guarantee absolute security. It's just the reality of the digital world we live in.

We'll keep your personal data for as long as necessary to fulfill the purposes outlined in this policy, plus whatever's required by Canadian law. Once we don't need it anymore, we'll securely delete or anonymize it.

Your data belongs to you, and you've got rights when it comes to how we use it. Under Canadian privacy laws, you can request to see what personal information we're holding about you. Just shoot us an email and we'll get that to you.

If something's wrong or outdated in your profile, you can ask us to correct it. Planning to never return to our fortress? (We'd be sad, but we understand.) You can request that we delete your information, though we might need to keep some records for legal or accounting purposes.

Don't want our promotional emails anymore? There's an unsubscribe link in every marketing message we send. Click it and you're off the list - no hard feelings. You'll still get important emails about existing reservations though.

You can also adjust your cookie preferences through your browser settings, though some features of our website might not work as smoothly if you disable certain cookies.

Our website might include links to other sites - maybe local attractions near the fortress or partner services we recommend. Once you click away from warspirebastion.info, our privacy policy doesn't apply anymore. Those external sites have their own privacy practices, and we can't control what they do with your information.

We try to only link to reputable organizations, but it's worth taking a minute to check out their privacy policies too, especially if you're sharing personal info with them.

Same goes for any social media platforms where we've got a presence. When you interact with us on Facebook, Instagram, or wherever, those platforms' privacy policies govern how they handle your data.

While we love hosting families exploring our historic fortress, our website and booking system aren't designed for use by children under 13. We don't knowingly collect personal information from kids.

If you're a parent and discover that your child's provided us with personal information without your consent, get in touch with us right away and we'll delete it from our systems.

For families booking with us, we'll collect necessary info about younger guests through the parent or guardian making the reservation.

Privacy laws and best practices evolve, and sometimes we'll need to update this policy to reflect changes in how we operate or to comply with new regulations. When we make significant changes, we'll post the updated policy here with a new "Last Updated" date at the top.

For major changes that affect how we handle your personal information, we'll try to notify you directly via email if we have your contact details on file.

We recommend checking back here occasionally, especially if it's been a while since your last visit to the Bastion.

Got questions about how we handle your privacy? Something in this policy unclear? Want to exercise any of your rights regarding your personal data? We're here to help.

Reach out to us at reservations@warspirebastion.info or call us at (604) 555-0147. Our team takes privacy concerns seriously and we'll get back to you as quickly as possible.

You can also write to us at:

Warspire Bastion
1888 Fortress Lane
Vancouver, BC V6B 3K9
Canada

If you're not satisfied with how we've addressed your privacy concerns, you've got the right to file a complaint with the Office of the Privacy Commissioner of Canada.